FAQ - Metafocus360
Frequently Asked Questions
What countries do you ship to?
We currently ship primarily to the United States, Canada, and Australia. International shipping may be available for selected products and destinations. Shipping options and availability are shown at checkout.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to follow your package in real time. You can also check your order status through the “Track Your Order” page.
What is your return policy?
You can request a return within 14 days of delivery if the product is unused, unopened, and in its original packaging. Some items may not be eligible for return for hygiene or safety reasons. For full details, please see our Refund Policy.
How long does shipping take?
Standard shipping usually takes between 5–10 business days, depending on the destination and carrier. These time frames are estimates and may vary during busy seasons or due to customs and local carriers.
Are your products tested on animals?
Our curated collections prioritize cruelty-free suppliers whenever possible. Product pages include additional details about ingredients, sourcing, and certifications when available.