Refund policy
Last updated: 29/09/2026
At Metafocus360, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.
🛍️ Returns
14 days of receiving your order” por:
“We accept returns within 14 days from the delivery of the last item in your order:
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Accompanied by proof of purchase (invoice or receipt)
🚫 Non-returnable items
ome sealed personal-care products may be excluded from the right of withdrawal where, for health or hygiene reasons, they are unsuitable for return once unsealed:
- Personal-care products sealed for health or hygiene reasons that are not suitable for return once unsealed.
🔄 Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact us at service@metafocus360.com with photos and a description of the issue.
💸 Refunds
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 7 business days.
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If you haven’t received your refund, please first check with your bank or card provider before contacting us.
📦 Return Shipping
You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a store error or a defective product.
📩 Contact
To initiate a return or ask any questions about our policy, please contact us at:
📧 serviçe@metafocus360.com
⚖️ Right of Withdrawal (EU Customers)
If you reside in the European Union, you have the legal right to cancel your purchase within 14 days from the delivery of the last item in your order, without providing a reason. To exercise this right, please email us at contact@metafocus360.com stating your intention to return the product.