Privacy policy

Last updated: January 10, 2026

At MetaFocus360 (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1) Information We Collect

We may collect the following types of information:

  • Personal details: name, email address, phone number, billing/shipping address.
  • Order details: products purchased, order history, delivery and tracking information.
  • Payment information: payments are processed securely by third-party providers. We do not store full card details.
  • Account information: if you create an account, we store login-related information.
  • Device & usage data: IP address, browser type, pages viewed, time spent, and interactions.
  • Customer support data: messages you send us (email or chat) and our responses.

2) How We Use Your Information

We use your information to:

  • Process orders, payments, shipping, returns, and refunds.
  • Send transactional emails (order confirmations, shipping updates, and important service messages).
  • Provide customer support and respond to requests.
  • Improve our website, products, and customer experience.
  • Prevent fraud, suspicious activity, and protect our store.
  • Comply with legal obligations and enforce our terms.

3) Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze performance, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect some site features.

4) Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Shopify (our e-commerce platform) to power the store and checkout experience.
  • Payment processors (e.g., card providers, PayPal) to complete transactions.
  • Shipping & logistics partners (carriers and fulfillment services) to deliver your orders.
  • Analytics & marketing tools (when applicable) to measure performance and improve campaigns.
  • Legal authorities if required by law or to protect rights and safety.

5) Marketing Communications

If you opt in, we may send promotional emails. You can unsubscribe at any time by using the link in our emails. Transactional messages (such as order updates) may still be sent even if you unsubscribe from marketing.

6) Data Retention

We keep personal information only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce our policies.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

8) Your Rights (EU/EEA & UK)

If you are located in the EU/EEA or UK, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Object to or restrict certain processing.
  • Request data portability where applicable.
  • Withdraw consent at any time (when processing is based on consent).

9) Your Rights (United States)

Depending on your state, you may have rights regarding access, deletion, and opting out of certain data processing. If applicable, you may also have the right to opt out of targeted advertising or the “sale/sharing” of personal information as defined by local law.

10) Children’s Privacy

Our website is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

11) International Transfers

Your information may be processed outside your country of residence (for example, where our platform providers, payment processors, or logistics partners operate). Where required, we rely on appropriate safeguards to protect your data.

12) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last updated” date.

13) Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at: service@metafocus360.com